Teamleader - IT Operation (operation, support)

What will be your task?

• leading a team responsible for internal and external customer support

• coordination and supervision of IT support activities and active communication with customers in the framework of solving requirements

• responsibility for service, maintenance, configuration of IT infrastructure and ensuring monitoring of IT system operation

• management of internal infrastructure and application systems

• supervision of compliance with the standards defined by the company for the field of IT services

• active participation in ISO audits

• active support and participation in projects and their implementation together with your team

• analysis of the work activities of the team and creation of reports for the management of the company

• communication and coordination of cooperation with customers, vendors and suppliers

What should you meet?

The position is suitable for applicants with education:

• university degree I

• university II. degree

Education in the field:

• IT

Number of years of experience:

• experience of at least 3-5 years in the field of IT operations, with at least 1-2 years in a leading position

Driver's license:

• type B

Language skills:

• English language - Intermediate (B2)

Personal prerequisites and skills

• ability to lead a team, effectively manage resources, motivate and develop team members

• the ability to effectively distribute tasks according to the skills of team members and ensure high-quality and timely work

• quick and effective decision-making, the ability to analyze problems and choose the best solutions

• ability to effectively communicate technical matters with team members as well as non-technical stakeholders and coordinate activities with other departments

• willingness to learn new technologies and procedures, ability to adapt to changes in the IT environment

Professional prerequisites:

• active knowledge of the English language is a prerequisite

• the ability to accurately and comprehensibly document procedures and create clear reports on the performance and state of the IT infrastructure

• experience in managing IT operations, infrastructure, including servers, networks, storage and cloud technologies

• ITIL certification and experience with tools and processes for incident and change management (in terms of ITIL)

• technology certificates from the IT area and the cloud (Azure) are welcome

• knowledge of system monitoring, diagnostics, and security tools such as Nagios, Zabbix, or Splunk

• knowledge of domain management technologies, certification authority, end users, end stations, internal devices, software, asset management is an advantage:

• Zabbix

• Microsoft Endpoint manager

• MyQ

• Windows Server

• Radius

• Microsoft Defender

• Microsoft 365

• Microsoft Entra ID

• Azure Information Protection

• Atlassian

• Mac OS

• Linux

What we offer you?

• flexible working hours

• Home Office

• marriage allowance

• Referral post

• financial bonus after 10 years of service

• Multisport card

• team building events (company-wide, divisional, Christmas dinner)

• support of sports activities (skating, bowling, ...)

• No dress code

• Mobile phone and laptop also for personal use

• Christmas gift, Santa Claus gift

• discounts with third parties

• the possibility of professional education, certifications and training

• fresh fruit, tea, coffee

• modern premises

Basic wage component (gross) and other rewards

* €2500/month. The stated salary represents the minimum level, the final amount of the salary will be fine-tuned depending on the experience and individual skills of the applicant.